Kano Modelling

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Figure 2: The Extended Kano Model Illustrated

Figure 2: The Extended Kano Model Illustrated

The Kano Model :  Must Haves vs Nice to Haves

The Kano Model : Must Haves vs Nice to Haves

How does a company analyze customer needs? How can it easily determine what delights customers or what their basic needs are? A powerful technique to address Source: www.isixsigma.com What Delights…

The Kano Analysis: Customer Needs Are Ever Changing

How does a company analyze customer needs? How can it easily determine what delights customers or what their basic needs are? A powerful technique to address Source: www.isixsigma.com What Delights…

KANO model questioning and processing steps

KANO model questioning and processing steps

Figure 1: The Kano Model Illustrated

Figure 1: The Kano Model Illustrated

A step-by-step, in-depth guide to using the Kano Model to prioritize your backlog for customer satisfaction and delight

A step-by-step, in-depth guide to using the Kano Model to prioritize your backlog for customer satisfaction and delight

How to use KANO

How to use KANO

The Kano Model of customer satisfaction

The Kano Model of customer satisfaction

kano model

kano model

Kano Model Example - See how the Kano Model works

Kano Model Example - See how the Kano Model works


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Figure 2: The Extended Kano Model Illustrated

Figure 2: The Extended Kano Model Illustrated

The Kano Analysis: Customer Needs Are Ever Changing

The Kano Analysis: Customer Needs Are Ever Changing

Kano Model Example - See how the Kano Model works

Kano Model Example - See how the Kano Model works

Kano model

Kano model

Kano-model-3  http://saasuserexperience.wordpress.com/2009/12/28/the-kano-model-user-exeperience-back-to-basics/#

The Kano Model: User Experience Back to Basics

Kano-model-3 http://saasuserexperience.wordpress.com/2009/12/28/the-kano-model-user-exeperience-back-to-basics/#

KANO model

KANO model

The Importance of looking at the Kano Model. Shows how the 'bonus' features/benefits (or 'delighters') you add to your offering today become 'expected' later and standard parts (or 'basic needs' of your offering in the future.

The Importance of looking at the Kano Model. Shows how the 'bonus' features/benefits (or 'delighters') you add to your offering today become 'expected' later and standard parts (or 'basic needs' of your offering in the future.

Kano model of customer satisfaction

Kano model of customer satisfaction

Kano’s Five Emotional Response Types - Undesired features | UX Magazine

Kano’s Five Emotional Response Types - Undesired features | UX Magazine

A step-by-step, in-depth guide to using the Kano Model to prioritize your backlog for customer satisfaction and delight

A step-by-step, in-depth guide to using the Kano Model to prioritize your backlog for customer satisfaction and delight

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