Susanna Nevalainen

Susanna Nevalainen

Susanna Nevalainen
Meer ideeën van Susanna
Empathy Map Tool for Design Thinking and Social Labs

Empathy Map Tool for Design Thinking and Social Labs

It's important to stay calm and use empathy when we talk to our kids. Sometimes, it's hard to know what to say instead. Here are some examples of how we "react" to our kids and some alternative responses to try instead

It's important to stay calm and use empathy when we talk to our kids. Sometimes, it's hard to know what to say instead. Here are some examples of how we "react" to our kids and some alternative responses to try instead

Go somewhere to get inspired <3

Go somewhere to get inspired <3

25 Customer Service Skills Every Company Should Require [Infographic]

25 Customer Service Skills Every Company Should Require [Infographic]

12 Quotes for Inspiring Your Craft Business Success by iCraftopia.com

12 Quotes for Inspiring Your Craft Business Success by iCraftopia.com

8 Things Your Customer Service Team Should Never Say To Customers #infographic #Business #CustomerService

8 Things Your Customer Service Team Should Never Say To Customers #infographic #Business #CustomerService

9 Customer Service Phrases that Pressure Cook Problems and What to Say Instead #infographic #Business #CustomerService

9 Customer Service Phrases that Pressure Cook Problems and What to Say Instead #infographic #Business #CustomerService

Top 20 Customer Service Soft Skills to Master (Infographic): http://www.providesupport.com/blog/top-20-customer-service-soft-skills-infographic/ #customerservice #infographics

Top 20 Customer Service Soft Skills to Master (Infographic): http://www.providesupport.com/blog/top-20-customer-service-soft-skills-infographic/ #customerservice #infographics

Top 20 Customer Service Soft Skills to Master (Infographic): http://www.providesupport.com/blog/top-20-customer-service-soft-skills-infographic/ #customerservice #infographics

Top 20 Customer Service Soft Skills to Master (Infographic): http://www.providesupport.com/blog/top-20-customer-service-soft-skills-infographic/ #customerservice #infographics

This is just so magical...

This is just so magical...