Cramped up. Even though they made a mobile website, i feel as though they cramped up the regular website to make it suitable for smartphones and tablets, and it just looks a bit awkward.
This one because i think there is too much on the homepage. Especially on the Dutch version.
I dislike the fact that there is so much information that it just gets confusing.
Because there are so many options to click on, i just don't know how to find my way on the NS website.
Yawn. Because I think the website is kind of boring.
This one because I think there is to much in the main menu.
This one because i think its stupid how, even though you selected English as the language, they do not translate everything. (for example the names of different tickets they offer)
This one because it shows multiple languages. I don't like the fact that the only two languages you can choose on the NS website ar Dutch and English, there should be a few more.
This one because I like that the NS website has a search bar. This way you can find anything you want on their website.
Happy. Because the NS website uses very bright and colourful images, which make me happy.