If you have a doll with messed up hair, this the cure for it. and yes, this is a life dilemma.especially if you are the doll. (Perspective is everything, people) The Homesteading Housewife: Fix Tangled Doll Hair (several options)
How to wash and condition American Girl hair Who knew? Wig shampoo and conditioner and sponge curlers.From Teresa: There seems to be many methods out there on this. Please note I haven't tried any, so can't really vouch for any either.