Service design

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Infographic: What Is Service Design #infographic #designthinking #servicedesign

The 7 Best Content Writing Tips for Beginning Freelancers

Infographic: What Is Service Design #infographic #designthinking #servicedesign

Measuring—and delivering—what consumers really want

The 30 Elements of Consumer Value: A Hierarchy

Measuring—and delivering—what consumers really want

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

Customer Experience Mapping

Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.

Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075                                                                                                                                                     More

Data and Viz: A design thinking approach

Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More

Customer Journey Mapping  good example of customer actions that are mapped to frond stage and back-end interactions and processes

Customer Journey Mapping good example of customer actions that are mapped to frond stage and back-end interactions and processes

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design

HCD Toolkit (v2 - Sept 2014) | A step-by-step guide to the elements of human-centered design | by IDEO.org

HCD Toolkit (v2 - Sept 2014) | A step-by-step guide to the elements of human-centered design | by IDEO.org

I love the empathy maps. A tool I haven't used yet, but will in the future.

I love the empathy maps. A tool I haven't used yet, but will in the future.

#UX #Persona #Profile (c) Margaret Hagan 2014, all rights reserved

#UX #Persona #Profile (c) Margaret Hagan 2014, all rights reserved

Phases of Design Thinking Process.

Design Thinking is the new core

Phases of Design Thinking Process.

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