Infographic: What Is Service Design #infographic #designthinking #servicedesign
Measuring—and delivering—what consumers really want
Integrate pain points documentation with customer experience map. Might work per division, but has to differ per process and definitely couldn't cover whole department.
Service Design Process by Amy Cotton https://www.behance.net/gallery/Service-Design-Portfolio/8327075 More
Customer Journey Mapping good example of customer actions that are mapped to frond stage and back-end interactions and processes
A human-centered service blueprint: A Hair Salon illustration. Click through for a really thoughtful article on reframing Service Design
HCD Toolkit (v2 - Sept 2014) | A step-by-step guide to the elements of human-centered design | by IDEO.org
I love the empathy maps. A tool I haven't used yet, but will in the future.
#UX #Persona #Profile (c) Margaret Hagan 2014, all rights reserved
Phases of Design Thinking Process.