Joost Kadijk
Meer ideeën van Joost
Here's an interesting model based on the 4D's of design. Ideate Unified Design Thinking Model. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.

Here's an interesting model based on the 4D's of design. Ideate Unified Design Thinking Model. If you're a user experience professional, listen to The UX Blog Podcast on iTunes.

Proposed basic research lens for the design thinking process.

Proposed basic research lens for the design thinking process.

Apps in the Customer Journey / GX Software

Apps in the Customer Journey / GX Software

User Experience Hierarchy of Needs model. Book: Seductive Interaction Design

User Experience Hierarchy of Needs model. Book: Seductive Interaction Design

although already 8 years old, I think this persona approach might still be handy..

although already 8 years old, I think this persona approach might still be handy..

The Customer Experience lifecycle

The Customer Experience lifecycle

experiencia del cliente

experiencia del cliente

Empathy Map Tool for Design Thinking and Social Labs

Empathy Map Tool for Design Thinking and Social Labs

Customer Touchpoints

Customer Touchpoints

Understanding the customer lifecycle in a digital world is particulary difficult because of the many touchpoints and the way customers do research and influence each other while making ever faster decisions - mostly beyond your control. We use the Customer Extension Lifecycle or CEL360 - a 360-degree customer view - to help our customers to get a grip on their customer's journeys and help them successfully execute a customer-centric growth strategy.

Understanding the customer lifecycle in a digital world is particulary difficult because of the many touchpoints and the way customers do research and influence each other while making ever faster decisions - mostly beyond your control. We use the Customer Extension Lifecycle or CEL360 - a 360-degree customer view - to help our customers to get a grip on their customer's journeys and help them successfully execute a customer-centric growth strategy.