Human Centered Innovation Toolkit

Catalyst Method: Problem Statement Matrix - Center for Care Innovations
Take what you’ve seen and heard from users to reframe your project challenge in human terms. This helps provide a fresh, user centric perspective.
What Does Envelope Design Teach Us about Bad Healthcare Design?
What Does Envelope Design Teach Us about Bad Healthcare Design?
X. It’s what’s happening
ZocDoc gives a beautiful, useful makeover to the ugly health insurance card
X. It’s what’s happening
On what planet do you pay before knowing the price - on @ExpressScripts Healthcare planet #designfail
Tools for Systems Thinkers: The 6 Fundamental Concepts of Systems Thinking
Tools of systems thinkers
Take what you’ve seen and heard from users to reframe your project challenge in human terms