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This Canvas helps you map touchpoints along your customer journey as you design a unique customer experience.

This Canvas helps you map touchpoints along your customer journey as you design a unique customer experience.

Thumbs Up Viz: is a collection of elegant, efficient, and (above all) effective data visualization. Eschewing complexity and chrome, we aim to feature designs that illustrate techniques of the leading practitioners of information visualization.

Thumbs Up Viz: is a collection of elegant, efficient, and (above all) effective data visualization. Eschewing complexity and chrome, we aim to feature designs that illustrate techniques of the leading practitioners of information visualization.

stickdorn business model - Google zoeken

stickdorn business model - Google zoeken

A Service Design Model. Internal and external design research and contextual inquiry will lead to a deeply rooted shared vision, mission and behaviour, and a brand promise that will be kept. This promise will be used to build meaningful relationships throughout the entire customer journey. This in turn leads to a service blueprint providing a basis for interaction, behaviour and culture.. The UX Blog podcast is also available on iTunes.

A Service Design Model. Internal and external design research and contextual inquiry will lead to a deeply rooted shared vision, mission and behaviour, and a brand promise that will be kept. This promise will be used to build meaningful relationships throughout the entire customer journey. This in turn leads to a service blueprint providing a basis for interaction, behaviour and culture.. The UX Blog podcast is also available on iTunes.

Customer Journey

Customer Journey

Customer Journey Infographic concept for a pitch

Customer Journey Infographic concept for a pitch

experience maps | experience map | service design

experience maps | experience map | service design

A service design approach is required to deliver great customer experiences - Meld Studios

A service design approach is required to deliver great customer experiences - Meld Studios

Experience Map from Adaptive Path  http://www.slideshare.net/ptquattlebaum/on-service-design

Experience Map from Adaptive Path http://www.slideshare.net/ptquattlebaum/on-service-design

Design Thinking

Design Thinking

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